Truly, it is the little things, and usually the person doing or saying the little thing has no idea what a big thing it can be to the recipient.
In a two hour span this morning, a client canceled an order we had worked on for days, an associate decided to just not go to work and didn't call, and a competitor was awarded a contract we bid on (way low but not low enough it seems). Just when I was ready to go home and start the day over, the phone rang. A lady we found a job for a few months ago was calling. She said she just wanted to tell us how thankful she is and how much she loves her job and how she wouldn't have had this opportunity if it weren't for Remedy.
All the other "stuff" just drifted away. I felt warm, fuzzy and positive again. The fact that the work we do does make a difference to people was something I needed to be reminded of at the time. To the caller, it was just a phone call, a little thing. To me, it was a pleasant and welcome thanks, a very big thing.
